Shipping policy
SHIPPING
We offer the following Shipping Options:
R150 Courier via Economy Shipping, under 5kg volumetric weight (NORMALLY 48 – 72 hours delivery – FROM DATE OF SHIPPING, depending on the outlying area/s)
This shipping method is available country wide. Shipping to outlaying towns/city’s may take longer than 72 hours.
This shipping method is only available to main areas. Excludes shipping to outlaying towns/city’s. EXCLUDES ANY BULKY ITEMS and/or any product indicated on the website as “SHIPS IN 3-5 WORKING DAYS”. Shipping to outlaying towns/city’s may take longer than 72 hours.
or
Courier is FREE for orders above R2000, delivered to your delivery address (48 – 72 hours delivery, FROM DATE OF SHIPPING, depending on the outlying area/s – shipping to outlaying towns/city’s may take longer than 72 hours.) via Economy Shipping. Note, ensure the Free Shipping option is selected during Checkout. EXCLUDES ANY BULKY ITEMS.
or
Collection at Edge Cycles in Edgemead is FREE
or
Wheelsets, Trainers, Forks, Framesets, Bicycles and other Bulky Items as well as outlying areas can only be sent with the R800 courier option or can be collected. Normal shipping rates do not apply to these items. Free Shipping not applicable to these Bulky Items. This shipping method must be selected when ordering wheelsets/trainers/framesets or for outlying areas for courier delivery – normally 48 – 72 hours door to door delivery FROM DATE OF SHIPPING. Rate is calculated per item. Shipping to outlaying towns/city’s may take longer than 72 hours.
Please Note: All orders will be processed as soon as possible, provided we have the item/s in stock and on hand. Some items might show in stock on the website, but we might not have it readily available and have to be ordered in resulting a delayed shipping date.
Order Exceptions
The items below are excluded from the Shipping Options above. The following charges apply (free shipping not applicable to these Bulky Items), the rate is calculated per item:
Framesets, Wheelsets, Forks, Trainers and Other Bulky Items
R800
Complete Bikes
R800
PLEASE NOTE EDGE CYCLES RESERVES THE RIGHT TO USE SAPO FOR OUTLYING AREAS SHOULD COURIER FEES BE PROHIBITIVE
How long does shipping/delivery take?
Depends on the type of shipping you select and the delivery address, as outlying areas will take longer to deliver. Normally Courier Door to Door takes between 48 – 72 hours to deliver, FROM DATE OF SHIPPING, depending on the outlying area – shipping to outlaying towns/city’s may take longer than 72 hours. Refer to Shipping Options above.
Once your Order is shipped, an email notification will be sent to you with a tracking number.
We are reliant on the accuracy of the stock availability at our suppliers and other warehouses. Should the ordered item not be in stock, the shipping & delivery time is extended according to the delivery to our warehouse.
IMPORTANT detail for Courier Deliveries
Please ensure that you provide the correct delivery (shipping) address, preferably your physical address at work.
Ensure someone is available at the delivery address to receive and sign for your parcel (for all courier deliveries).
We use third party couriers and therefore cannot be held responsible for late deliveries or non-deliveries due to persons not available at delivery address or due to circumstances out of our control. In such cases, non-deliveries will go back to the Courier Distribution Center and re-scheduled for delivery on another day.
The Courier will under NO circumstances be able / obliged to contact you to confirm availability or delivery time. They follow a specific delivery route and non-availability will lead to a non-delivery and re-scheduling for delivery on another day. If after this, the delivery is still unsuccessful, it will be returned to Edge Cycles and the client will have to pay for a re-delivery.